Shop Policies
Clear expectations. Cute products. Less confusion.
These simple policies help keep custom orders, pickup, shipping, and communication running smoothly from start to finish.
Questions before ordering? I'm happy to help.
Custom Order Policy
Custom orders are made specifically for you, so clear details and approval are important before production begins.
PAYMENT & PRODUCTION
Custom orders are created based on the details provided at the time of ordering. Please include all important information such as product type, size, color, wording, names, design placement, quantity, and need-by date. Payment is required in full before production begins. Your order is not added to the production schedule until payment has been received and order details are confirmed.
Changes After Approval
Once order details are confirmed and payment is received, production may begin immediately. Changes may not be available. If changes are possible, additional fees may apply depending on the request.
Design proofs or mockups may be provided when applicable. Customers are responsible for reviewing and approving all details before production begins.
turnaround times
Turnaround times vary depending on the item, quantity, design complexity, materials, and current order volume. Estimated completion times will be discussed before production begins. Need-by dates are welcome but cannot be guaranteed unless specifically agreed upon.
Custom Order Refunds
Because custom and personalized items are made specifically for you, they cannot be returned, exchanged, or refunded unless there is an error made by Craft Addiction LLC or the item arrives damaged due to a production defect.
ARTWORK OWNERSHIP STATEMENT
By submitting artwork, logos, images, or designs, you confirm that you own the rights to use the submitted materials or have obtained permission from the copyright or trademark owner. Craft Addiction LLC is not responsible for unauthorized use of copyrighted, trademarked, or licensed artwork submitted by customers.
Craft Addiction LLC reserves the right to refuse any order that may violate copyright, trademark, licensing, or intellectual property laws.
Refunds, Returns & Cancellations
Because many Craft Addiction items are custom-made or personalized, refunds, returns, and cancellations are limited.
Custom and personalized items are final sale once production has started. Because these items are made specifically for you, they cannot be returned, exchanged, or refunded unless there is an error made by Craft Addiction or the item arrives damaged due to a production defect.
Ready-made items may be eligible for return or exchange if they are unused, unworn, and in original condition. Return requests must be approved by Craft Addiction and submitted within 7 days of receiving the item.
Order cancellations may be accepted only if production has not started and materials have not been ordered or prepared. If work has already begun, cancellation requests may be denied or subject to fees for design time, materials, or work already completed.
Customers are responsible for reviewing all proofs, names, dates, spelling, sizing, colors, and design details before approving production. Craft Addiction is not responsible for errors that were approved by the customer during the proofing process.
If there is an issue with your order, please contact Craft Addiction as soon as possible so we can work toward a solution.
ARTWORK & COPYRIGHT POLICY
Craft Addiction respects copyright and trademark laws and expects customers to do the same.
Customer Responsibility
By submitting artwork, logos, images, photographs, designs, or other materials, you confirm that:
You own the rights to use the submitted artwork, or
You have obtained permission from the copyright or trademark owner.
Customers are solely responsible for ensuring they have the legal right to use any submitted artwork.
Copyrighted & Trademarked Material
Craft Addiction reserves the right to refuse any order that contains copyrighted, trademarked, licensed, or protected material if proof of ownership or authorization cannot be provided.
Examples may include:
Company logos
Sports team logos
Brand names
Licensed characters
Movie, television, gaming, or music-related artwork
Celebrity images
Copyrighted photographs
Artwork Ownership
Customers retain ownership of artwork they provide. Craft Addiction does not claim ownership of customer-submitted artwork, logos, or designs.
Design Services
Any original artwork or designs created by Craft Addiction remain the property of Craft Addiction unless otherwise agreed upon in writing.
Liability
Craft Addiction is not responsible for unauthorized use of copyrighted, trademarked, or licensed materials submitted by customers. By placing an order, customers agree to indemnify and hold Craft Addiction harmless from any claims, damages, or legal actions resulting from the use of submitted artwork.
PICKUP & SHIPPING POLICY
Craft Addiction offers free local meet-up, local delivery in eligible areas, and nationwide shipping. Available fulfillment options will be shown at checkout based on the order and delivery location.
Local Meet Up
Free local meet-up is available for eligible orders in the Raceland/Mathews area. Customers will be contacted when their order is complete and ready. We’ll arrange a convenient public meeting location and time. Orders should be picked up within a reasonable timeframe after notification. If additional time is needed, please contact Craft Addiction to make arrangements.
Local Delivery
Local delivery is available within eligible areas for a flat $8 delivery fee. Available delivery options will be shown at checkout based on the delivery address. Delivery will be arranged after your order is ready, and we’ll contact you to coordinate the delivery date and time.
Shipping
Nationwide shipping is available on eligible products. Shipping charges are displayed at checkout before purchase. Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by weather, carrier delays, or other circumstances outside Craft Addiction’s control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Craft Addiction is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect addresses provided by the customer.
Lost or Damaged Packages
If a package arrives damaged, please contact Craft Addiction as soon as possible and provide photos of the package and contents. Claims involving shipping damage may require documentation for carrier claims.
Tracking Information
Tracking information will be provided when available once your order has shipped.